Hi Pim, Pim Rupert (Lemonbit) wrote:
We have recently installed otrs. We are having difficulty in tracing the closed tickets. Please help me When a ticket is closed, it is not easily visible in the 'front view' (as it should be, btw).
You can browse your 'archives' using the Search function.
Besides that I would really like an option to view queue archives in a nice one-row-per-ticket table (as with other Ticket systems like Cerberus). If the workaround with a search-template doesn't work out for you, we would love to develop such a feature for you! Just contact us at sales@otrs.com with an closer description of your needs and we'll get back to you with an estimate of costs. :-)
Have a nice day. Christopher Kuhn -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!