Usually the Salutation goes first, then your response and then the signature.  Anyway, TicketViewCompose::ResponseFormat allows you to order the content of your responses.  Hope this helps; not 100% sure I understand the issue.
 
Best regards,
 
Jim
ITIL Process Manager
NCDOR
919-715-4932
james.burk@dornc.com


>>> Marco Vannini <marco.vannini@gmail.com> 8/20/2009 1:17 PM >>>
There was something similar in the past that could help you: http://www.mail-archive.com/otrs@otrs.org/msg01541.html


On Thu, Aug 20, 2009 at 6:56 PM, Rodrigo Correa <rod_luiz@hotmail.com> wrote:


Hi,
I have a problem with the signature of my tickets.
The signing is being presented to the end of the ticket, not the beginning when I reply to the email.
How can I do to configure OTRS so that I have the signature at the beginning of the ticket.


Thank

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