30 Apr
2004
30 Apr
'04
8:45 a.m.
Hi all, I have a few questions regarding OTRS. 1. Is it possible to have a notification like this: ---------------------------- Send me a notification if a customer sends a follow up to any ticket in "My Queues" (even if I'm not the owner of the ticket). ---------------------------- 2. Is it possible to search for or have a Queue view that has all tickets modified today. 3. Is it possible to search incoming email for the string "Accounted time:" and then add that info to the ticket (ie. using PostMaster Filter Modules). Thanks Ivica