Re: Re[2]: [otrs] no users

On Saturday, January 17, 2004 9:46 PM MEGA Hospedagem wrote:

1) is it possible to make that all mails sent to support@domain.com goes to Support queue, and all mails sent to sales@domain.com goes to Sales queue? 2) is is possible to define the priority of the mail sent to PostMaster.pl ?

For both, .procmailrc is your friend: http://doc.otrs.org/1.1/html/receiving-email-cmd.html It's well documented, so I don't repeat it here. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388