When I try to create a ticket from the customer interface, I get the message "need TicketID!". Could someone please point me in the right direction as to what I should look for to fix this? Thanks, Tyler Hepworth Here is the output of my logs: Apache: Aug 24 17:50:58 fnabogtls OTRS-CGI-10[1128]: [Error][Kernel::System::Ticket::CreateTicketDB][Line:235]: No StateID!!! Aug 24 17:50:58 fnabogtls OTRS-CGI-10[1128]: [Error][Kernel::System::Ticket::Article::CreateArticle][Line:41]: Need TicketID! OTRS Log: ERROR: OTRS-CGI-10 Perl: 5.8.1 OS: linux Time: Tue Aug 24 17:49:53 2004 Message: No StateID!!! Traceback (1131): Module: Kernel::System::Ticket::CreateTicketDB (v1.70.2.1) Line: 235 Module: Kernel::Modules::CustomerMessage::Run (v1.26) Line: 267 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::hand ler (v) Line: 692 Module: (eval) (v1.24) Line: 184 Module: ModPerl::RegistryCooker::run (v1.24) Line: 184 Module: ModPerl::RegistryCooker::default_handler (v1.24) Line: 154 Module: ModPerl::Registry::handler (v1.99) Line: 16 ERROR: OTRS-CGI-10 Perl: 5.8.1 OS: linux Time: Tue Aug 24 17:49:53 2004 Message: Need TicketID! Traceback (1131): Module: Kernel::System::Ticket::Article::CreateArticle (v1.52) Line: 41 Module: Kernel::Modules::CustomerMessage::Run (v1.26) Line: 281 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::hand ler (v) Line: 692 Module: (eval) (v1.24) Line: 184 Module: ModPerl::RegistryCooker::run (v1.24) Line: 184 Module: ModPerl::RegistryCooker::default_handler (v1.24) Line: 154 Module: ModPerl::Registry::handler (v1.99) Line: 16