Disable CheckMX Record Sysconfig Framework -> Core CheckMXRecord: No
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Peter Fern Sent: Tuesday, October 24, 2006 8:47 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Slow email response submission
And apologies for replying to my own topic, but I forgot the essentials:
OTRS v2.1.2 Apache 2.0.58 Perl 5.8.8 mod_perl 2.0.2
Peter Fern wrote:
Hi all, I have a problem that seems to have popped up a couple of times in the archives but that I haven't seen an adequate response for. OTRS is quite functional, and responds speedily for all requests except when submitting an email response (eg - Compose Answer(email) / 'empty answer'), when it takes a long time to complete, and I mean a loooooong time:
[Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 254s taken (URL:Action=AgentTicketCompose:user@example.com)_
I've had a poke around, but I can't see anything that should cause this behaviour, and without adding debug code into AgentTicketCompose.pm I don't know where else to look. Anyone got a simple answer to this one, maybe an option that needs flipping?
Thanks in advance, Pete _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
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