Here are some instructions for exporting attachment data from DB to FS with my script: 1. Backup your attachment data - mysqldump otrs article_attachment - mysqldump otrs article_plain 2. Install ruby and rails on your system my script uses a part of Ruby On Rails because of their simplicity If you are not familiar with rails, look here for installation instructions for your distribution: http://wiki.rubyonrails.org or ask Google ;) for Ubuntu 8.04 use this https://help.ubuntu.com/community/RubyOnRails 3. Run my migration script This script is non-destructive, only export data Maybe you will need setup correct permitions for new directories and files, or run this script as otrs user (you will need permit /bin/bash for this user in /etc/passwd 4. Drop tables article_plain and article_attachment from otrs db These steps worked for me. I hope for you too :) Inscruc Bohuslav