you need to: activate the feature in kernel/config.pm and
                 read the documentation.....

and search the mail list for this task.

Li
otrs-bounces@otrs.org schrieb am 24.01.2006 11:05:14:

> Another question... When I go to the "[ Customer Users <-> Groups ]"
> link, I get the following error:
>
> Warning: Sorry, feature not activ!
> Comment:    CustomerGroupSupport needs to be activ in Kernel/Config.
> pm, read more about this feature in the documentation. Take care!
>
> What do I need to do and why should I take care?!
>
> -----Ursprüngliche Nachricht-----
> Von: Oliver Buckie
> Gesendet: Montag, 23. Januar 2006 18:11
> An: 'User questions and discussions about OTRS.org'
> Betreff: AW: [otrs] Company & Contact confusion
>
> Thanks for your feedback Richard. So, when I compose a new email or
> phone call ticket, is it true that if I use the "Search Customer"
> button, I can only search for persons (employees of a company) and
> not customers (ie.. a company name)? If so, is there anyway I can
> change this so that I can search on customer group?
>
> We have customers (companies calling us) and often different
> employees from the same customer. I would like an easy way of
> managing this... any ideas?
>
> Thanks again for your help.
>
> -----Ursprüngliche Nachricht-----
> Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag
> von Richard Mollel
> Gesendet: Montag, 23. Januar 2006 17:02
> An: User questions and discussions about OTRS.org
> Betreff: Re: [otrs] Company & Contact confusion
>
> I would say create customer groups...(which in this case, would be
> the Companies) and in them, make individual members (employees of
> each company) members of that group.
>
> _Thanks
> Richard
>
> --- Oliver Buckie <buckie@eversys.de> wrote:
>
> > I am new to OTRS and trying to understand how I best setup my
> > Customers within the system.
> >
> > We have many Customers (these are actual Companies / Firms and not
> > persons). Each "Customer" can have more than one "Contact" (actual
> > persons / individuals working within the Company).
> > In OTRS I only find a
> > "Customer" creation page refering to actual perons.
> >
> > 1. How do I setup actual Companies which can have Contacts persons
> > associated?
> >
> > 2. How do I link Contact Persons to Companies?
> >
> > 3. Can I create a Company profile (with contact details such as
> > address, main tel & fax...) and then link Contacts to this?
> >
> > ... have I mis-understood how OTRS should be implemented? Thanks for
> > your clarification of these matters.
> > _______________________________________________
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe:
> > http://lists.otrs.org/cgi-bin/listinfo/otrs
> > Support oder Consulting für Ihr OTRS System?
> > => http://www.otrs.de/
> >
>
>
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