RE: [otrs] Problem with Loop - Why and how do I prevent it?

Robert Kehl wrote:

On Tuesday, June 08, 2004 10:15 PM Tyler Hepworth wrote:

...

I can see that OTRS was retrieving the message and appending the reply to the ticket, but OTRS was not deleting the message after retrieval, but does anyone know why this might have happened? Is it because OTRS could not retrieve the attachment as well? What I can do to prevent it in the future?

Afaics, it seems so. See: http://faq.otrs.org/otrs/faq.pl?Action=&ID=16

I will bump up the setting, but what if a larger packet than what I set comes in? OTRS will go into a loop again. It seems a flaw to me if OTRS loops because an attachment larger than allowed comes to the system. Can OTRS itself be set to retreive a message, enter the text, and junk the file if larger than it should be? Why should OTRS keep trying to retrieve the same message if I have already said NO. Thanks, Tyler Hepworth