Hello<br><br>I configured a otrs <a href="http://2.1.0.6">2.1.0.6</a> system with a OpenLDAP 2.3 customer backend. <br><br>Nevertheless, I still am recieving a: &quot; Panic No user data!!!! &quot; error. <br><br>My LDAP log audit reveals that the User is succesfully authenticated. 
<br><br>Thanks in advance.<br><br>Regards,<br><br>Marco<br><br>My <a href="http://Config.pm">Config.pm</a>:<br><br>package Kernel::Config;<br><br>sub Load {<br>&nbsp;&nbsp;&nbsp; my $Self = shift;<br>&nbsp;&nbsp;&nbsp; # ---------------------------------------------------- #
<br>&nbsp;&nbsp;&nbsp; # ---------------------------------------------------- #<br>&nbsp;&nbsp;&nbsp; #&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; #<br>&nbsp;&nbsp;&nbsp; #&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Start of your own config options!!!&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; #<br>&nbsp;&nbsp;&nbsp; #&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; #
<br>&nbsp;&nbsp;&nbsp; # ---------------------------------------------------- #<br>&nbsp;&nbsp;&nbsp; # ---------------------------------------------------- #<br><br>&nbsp;&nbsp;&nbsp; # ---------------------------------------------------- #<br>&nbsp;&nbsp;&nbsp; # database settings&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; #
<br>&nbsp;&nbsp;&nbsp; # ---------------------------------------------------- #<br>&nbsp;&nbsp;&nbsp; # DatabaseHost<br>&nbsp;&nbsp;&nbsp; # (The database host.)<br>&nbsp;&nbsp;&nbsp; $Self-&gt;{&#39;DatabaseHost&#39;} = &#39;localhost&#39;;<br>&nbsp;&nbsp;&nbsp; # Database<br>&nbsp;&nbsp;&nbsp; # (The database name.)
<br>&nbsp;&nbsp;&nbsp; $Self-&gt;{&#39;Database&#39;} = &#39;otrs&#39;;<br>&nbsp;&nbsp;&nbsp; # DatabaseUser<br>&nbsp;&nbsp;&nbsp; # (The database user.)<br>&nbsp;&nbsp;&nbsp; $Self-&gt;{&#39;DatabaseUser&#39;} = &#39;otrs&#39;;<br>&nbsp;&nbsp;&nbsp; # DatabasePw<br>&nbsp;&nbsp;&nbsp; # (The password of database user. You also can use bin/CryptPassword.pl
<br>&nbsp;&nbsp;&nbsp; # for crypted passwords.)<br>&nbsp;&nbsp;&nbsp; $Self-&gt;{&#39;DatabasePw&#39;} = &#39;hot&#39;;<br>&nbsp;&nbsp;&nbsp; # DatabaseDSN<br>&nbsp;&nbsp;&nbsp; # (The database DSN for MySQL ==&gt; more: &quot;man DBD::mysql&quot;)<br>&nbsp;&nbsp;&nbsp; $Self-&gt;{DatabaseDSN} = &quot;DBI:mysql:database=$Self-&gt;{Database};host=$Self-&gt;{DatabaseHost};&quot;;
<br><br>&nbsp;&nbsp;&nbsp; # (The database DSN for PostgreSQL ==&gt; more: &quot;man DBD::Pg&quot;)<br>&nbsp;&nbsp;&nbsp; # if you want to use a local socket connection<br>#&nbsp;&nbsp;&nbsp; $Self-&gt;{DatabaseDSN} = &quot;DBI:Pg:dbname=$Self-&gt;{Database};&quot;;
<br>&nbsp;&nbsp;&nbsp; # if you want to use a tcpip connection<br>#&nbsp;&nbsp;&nbsp; $Self-&gt;{DatabaseDSN} = &quot;DBI:Pg:dbname=$Self-&gt;{Database};host=$Self-&gt;{DatabaseHost};&quot;;<br><br>&nbsp;&nbsp;&nbsp; # This is an example configuration for an LDAP auth. backend.
<br>&nbsp;&nbsp;&nbsp; # (take care that Net::LDAP is installed!)<br>&nbsp;&nbsp;&nbsp;&nbsp; $Self-&gt;{&#39;Customer::AuthModule&#39;} = &#39;Kernel::System::CustomerAuth::LDAP&#39;;<br>&nbsp;&nbsp;&nbsp;&nbsp; $Self-&gt;{&#39;Customer::AuthModule::LDAP::Host&#39;} = &#39;localhost&#39;;
<br>&nbsp;&nbsp;&nbsp;&nbsp; $Self-&gt;{&#39;Customer::AuthModule::LDAP::BaseDN&#39;} = &#39;o=myorganization,c=de&#39;;<br>&nbsp;&nbsp;&nbsp;&nbsp; $Self-&gt;{&#39;Customer::AuthModule::LDAP::UID&#39;} = &#39;uid&#39;;<br><br>&nbsp;&nbsp;&nbsp; # Check if the user is allowed to auth in a posixGroup
<br>&nbsp;&nbsp;&nbsp; # (e. g. user needs to be in a group xyz to use otrs)<br>&nbsp;&nbsp; <br>&nbsp;&nbsp;&nbsp; # for non ldap posixGroups objectclass (full user dn)<br>#&nbsp;&nbsp;&nbsp; $Self-&gt;{&#39;Customer::AuthModule::LDAP::UserAttr&#39;} = &#39;DN&#39;;<br><br>&nbsp;&nbsp;&nbsp; # The following is valid but would only be necessary if the
<br>&nbsp;&nbsp;&nbsp; # anonymous user do NOT have permission to read from the LDAP tree<br>&nbsp;&nbsp;&nbsp; $Self-&gt;{&#39;Customer::AuthModule::LDAP::SearchUserDN&#39;} = &#39;&#39;;<br>&nbsp;&nbsp;&nbsp; $Self-&gt;{&#39;Customer::AuthModule::LDAP::SearchUserPw&#39;} = &#39;&#39;;
<br><br>&nbsp;&nbsp;&nbsp; # in case you want to add always one filter to each ldap query, use<br>&nbsp;&nbsp;&nbsp; # this option. e. g. AlwaysFilter =&gt; &#39;(mail=*)&#39; or AlwaysFilter =&gt; &#39;(objectclass=user)&#39;<br>&nbsp;&nbsp;&nbsp; $Self-&gt;{&#39;Customer::AuthModule::LDAP::AlwaysFilter&#39;} = &#39;&#39;;
<br><br>&nbsp;&nbsp;&nbsp; # in case you want to add a suffix to each customer login name, then<br>&nbsp;&nbsp;&nbsp; # you can use this option. e. g. user just want to use user but<br>&nbsp;&nbsp;&nbsp; # in your ldap directory exists user@domain.<br>#&nbsp;&nbsp;&nbsp; $Self-&gt;{&#39;Customer::AuthModule::LDAP::UserSuffix&#39;} = &#39;@
<a href="http://domain.com">domain.com</a>&#39;;<br><br>&nbsp;&nbsp;&nbsp; # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)<br>&nbsp;&nbsp;&nbsp; $Self-&gt;{&#39;Customer::AuthModule::LDAP::Params&#39;} = {<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; port =&gt; 389,
<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; timeout =&gt; 120,<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; async =&gt; 0,<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; version =&gt; 3,<br>&nbsp;&nbsp;&nbsp; };<br><br>&nbsp;&nbsp;&nbsp; # CustomerUser<br>&nbsp;&nbsp;&nbsp; # (customer user ldap backend and settings)<br>&nbsp;&nbsp;&nbsp; $Self-&gt;{CustomerUser} = {<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Name =&gt; &#39;LDAP Datenquelle&#39;,
<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Module =&gt; &#39;Kernel::System::CustomerUser::LDAP&#39;,<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Params =&gt; {<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; # ldap host<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Host =&gt; &#39;localhost&#39;,<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; # ldap base dn<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; BaseDN =&gt; &#39;ou=myorganization,c=de&#39;,
<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; # search scope (one|sub)<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; SSCOPE =&gt; &#39;sub&#39;,<br>#&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; # The following is valid but would only be necessary if the<br>#&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; # anonymous user does NOT have permission to read from the LDAP tree
<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; UserDN =&gt; &#39;&#39;,<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; UserPw =&gt; &#39;&#39;,<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; # in case you want to add always one filter to each ldap query, use<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; # this option. e. g. AlwaysFilter =&gt; &#39;(mail=*)&#39; or AlwaysFilter =&gt; &#39;(objectclass=user)&#39;
<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; AlwaysFilter =&gt; &#39;&#39;,<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; # if your frontend is e. g. iso-8859-1 and the charset of your<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; # ldap server is utf-8, use this options (if not, ignore it)<br>#&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; SourceCharset =&gt; &#39;iso-8859-1&#39;,
<br>#&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DestCharset =&gt; &#39;iso-8859-1&#39;,<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Params =&gt; {<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; port =&gt; 389,<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; timeout =&gt; 120,
<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; async =&gt; 0,<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; version =&gt; 3,<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; },<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; },<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; # customer uniq id<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CustomerKey =&gt; &#39;uid&#39;,<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; # customer #<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CustomerID =&gt; &#39;mail&#39;,
<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CustomerUserListFields =&gt; [&#39;cn&#39;, &#39;mail&#39;],<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CustomerUserSearchFields =&gt; [&#39;uid&#39;, &#39;cn&#39;, &#39;mail&#39;],<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CustomerUserSearchPrefix =&gt; &#39;&#39;,<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CustomerUserSearchSuffix =&gt; &#39;*&#39;,
<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CustomerUserSearchListLimit =&gt; 250,<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CustomerUserPostMasterSearchFields =&gt; [&#39;mail&#39;],<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CustomerUserNameFields =&gt; [&#39;givenname&#39;, &#39;sn&#39;],<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; # show now own tickets in customer panel, CompanyTickets
<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CustomerUserExcludePrimaryCustomerID =&gt; 0,<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; # add a ldap filter for valid users (expert setting)<br>#&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CustomerUserValidFilter =&gt; &#39;(!(description=gesperrt))&#39;,<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; # admin can&#39;t change customer preferences
<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; AdminSetPreferences =&gt; 0,<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Map =&gt; [<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; # note: Login, Email and CustomerID needed!<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly
<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; [ &#39;UserSalutation&#39;, &#39;Title&#39;,&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &#39;title&#39;,&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1, 0, &#39;var&#39;, &#39;&#39;, 0 ],<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; [ &#39;UserFirstname&#39;,&nbsp; &#39;Firstname&#39;,&nbsp; &#39;givenname&#39;,&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1, 1, &#39;var&#39;, &#39;&#39;, 0 ],
<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; [ &#39;UserLastname&#39;,&nbsp;&nbsp; &#39;Lastname&#39;,&nbsp;&nbsp; &#39;sn&#39;,&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1, 1, &#39;var&#39;, &#39;&#39;, 0 ],<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; [ &#39;UserLogin&#39;,&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &#39;Username&#39;,&nbsp;&nbsp; &#39;uid&#39;,&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1, 1, &#39;var&#39;, &#39;&#39;, 0 ],
<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; [ &#39;UserEmail&#39;,&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &#39;Email&#39;,&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &#39;mail&#39;,&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1, 1, &#39;var&#39;, &#39;&#39;, 0 ],<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; [ &#39;UserCustomerID&#39;, &#39;CustomerID&#39;, &#39;mail&#39;,&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0, 1, &#39;var&#39;, &#39;&#39;, 0 ],
<br>#&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; [ &#39;UserCustomerIDs&#39;, &#39;CustomerIDs&#39;, &#39;second_customer_ids&#39;, 1, 0, &#39;var&#39;, &#39;&#39;, 0 ],<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; [ &#39;UserPhone&#39;,&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &#39;Phone&#39;,&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &#39;telephonenumber&#39;, 1, 0, &#39;var&#39;, &#39;&#39;, 0 ],
<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; [ &#39;UserAddress&#39;,&nbsp;&nbsp;&nbsp; &#39;Address&#39;,&nbsp;&nbsp;&nbsp; &#39;postaladdress&#39;,&nbsp;&nbsp; 1, 0, &#39;var&#39;, &#39;&#39;, 0 ],<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; [ &#39;UserComment&#39;,&nbsp;&nbsp;&nbsp; &#39;Comment&#39;,&nbsp;&nbsp;&nbsp; &#39;description&#39;,&nbsp;&nbsp;&nbsp;&nbsp; 1, 0, &#39;var&#39;, &#39;&#39;, 0 ],
<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ],<br>&nbsp;&nbsp;&nbsp; };<br><br><br><br><br>&nbsp;&nbsp;&nbsp; # ---------------------------------------------------- #<br>&nbsp;&nbsp;&nbsp; # fs root directory<br>&nbsp;&nbsp;&nbsp; # ---------------------------------------------------- #<br>&nbsp;&nbsp;&nbsp; $Self-&gt;{Home} = &#39;/opt/otrs&#39;;
<br><br>&nbsp;&nbsp;&nbsp; # ---------------------------------------------------- #<br>&nbsp;&nbsp;&nbsp; # insert your own config settings &quot;here&quot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; #<br>&nbsp;&nbsp;&nbsp; # config settings taken from Kernel/Config/Defaults.pm #<br>&nbsp;&nbsp;&nbsp; # ---------------------------------------------------- #
<br>&nbsp;&nbsp;&nbsp; # $Self-&gt;{SessionUseCookie} = 0;<br>&nbsp;&nbsp;&nbsp; # $Self-&gt;{CheckMXRecord} = 0;<br><br>&nbsp;&nbsp;&nbsp; # ---------------------------------------------------- #<br><br>&nbsp;&nbsp;&nbsp; # ---------------------------------------------------- #<br>
&nbsp;&nbsp;&nbsp; # data inserted by installer&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; #<br>&nbsp;&nbsp;&nbsp; # ---------------------------------------------------- #<br>&nbsp;&nbsp;&nbsp; # $DIBI$<br>&nbsp;&nbsp;&nbsp; $Self-&gt;{&#39;SystemID&#39;} = 10;<br>&nbsp;&nbsp;&nbsp; $Self-&gt;{&#39;SecureMode&#39;} = 1;
<br>&nbsp;&nbsp;&nbsp; $Self-&gt;{&#39;Organization&#39;} = &#39;&#39;;<br>&nbsp;&nbsp;&nbsp; $Self-&gt;{&#39;LogModule::LogFile&#39;} = &#39;/tmp/otrs.log&#39;;<br>&nbsp;&nbsp;&nbsp; $Self-&gt;{&#39;LogModule&#39;} = &#39;Kernel::System::Log::SysLog&#39;;<br>&nbsp;&nbsp;&nbsp; $Self-&gt;{&#39;FQDN&#39;} = &#39;
<a href="http://yourhost.example.com">yourhost.example.com</a>&#39;;<br>&nbsp;&nbsp;&nbsp; $Self-&gt;{&#39;DefaultLanguage&#39;} = &#39;en&#39;;<br>&nbsp;&nbsp;&nbsp; $Self-&gt;{&#39;DefaultCharset&#39;} = &#39;iso-8859-1&#39;;<br>&nbsp;&nbsp;&nbsp; $Self-&gt;{&#39;AdminEmail&#39;} = &#39;
<a href="mailto:admin@example.com">admin@example.com</a>&#39;;<br><br>&nbsp;&nbsp;&nbsp; # ---------------------------------------------------- #<br>&nbsp;&nbsp;&nbsp; # ---------------------------------------------------- #<br>&nbsp;&nbsp;&nbsp; #&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; #
<br>&nbsp;&nbsp;&nbsp; #&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; End of your own config options!!!&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; #<br>&nbsp;&nbsp;&nbsp; #&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; #<br>&nbsp;&nbsp;&nbsp; # ---------------------------------------------------- #<br>&nbsp;&nbsp;&nbsp; # ---------------------------------------------------- #
<br>}<br><br># ---------------------------------------------------- #<br># needed system stuff (don&#39;t edit this)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; #<br># ---------------------------------------------------- #<br>use strict;<br>use vars qw(@ISA $VERSION);
<br>use Kernel::Config::Defaults;<br>push (@ISA, &#39;Kernel::Config::Defaults&#39;);<br>$VERSION = &#39;$Revision: 1.18 $&#39;;<br>$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;<br># -----------------------------------------------------#
<br><br>1;<br><br><br>