Hey, I had a problem dealing with encoding before and I had to set a Perl Environment Variable so it knew about which encoding to use. You could try that, the code I used is below: PerlSetEnv environment_Variable value PerlPassEnv environment_Variable Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CAN K2P 0B4 www.carms.ca ------------------------------------------------------------------------------------ This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alexander Scholler Sent: September 19, 2007 7:45 AM To: User questions and discussions about OTRS.org Subject: [otrs] wrong encoding after update to v2.2.3 Hi, I have a big problem - just migrated to v2.2.3 running in utf-8. Now, mails sent out are iso-encoded, and the mail-header claims the mail to be utf-8-encoded. So Umlauts are displayed wrong. If I manually set my mail-client to ISO, the mail is displayed correct. This is new since v2.2.x, didn't had problems in v2.1.x Urgend help necessary. Bye, Alex _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/