Muhammad,

I think you are looking for ticket templates

Just google it and you will find few ways to add them

Sent from my iPad

On 2 May 2012, at 12:03, Steven Carr <sjcarr@gmail.com> wrote:

I seem to recall reading an article somewhere (no idea where though) that you can pass the various variables in as arguments to the main AgentTicketEmail interface and it will then populate the email form, you could then use SysConfig to add in a new Menu Item which had these variables predefined in the URL.

Steve

On 2 May 2012 10:56, Muhammad El-Sergani <msergani@gmail.com> wrote:

Hi all,

Any thoughts on the below?

Thanks

//M

On Sat, Apr 21, 2012 at 10:23 AM, Muhammad El-Sergani <msergani@gmail.com> wrote:

Hi all,

I'd like to have the option of having more than one template when sending out new emails. I understand this is possible for responses only, but not for new emails.

Our OTRS is used for bidirectional communication with customers and suppliers, meaning, it's not just used to receive complaints from our customers, but rather for our team to open complaint tickets with our suppliers.

That being said, we need to send out specific emails sometimes to some people, and others to some people.

Is that possible using OTRS out-of-the-box, or do we need to install some sort of external plugin? And which?

Thanks

//M

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