Hi All,<br><br> My scenario is like this.<br><br>I created a ticket in OTRS and after that If I&#39;m going to receive any updates to that ticket by POP3 POstmaster, I want to create a post master filter where it adds the email as a note to the exisiting ticket rather than creating a new ticket for that.<br>

<br>One of the OTRS members said that this will be possible if we have ticket number in the subject line but didnt said much about the Post Master filter creation.<br><br>Can some one please let me know what are the rules I need to define to achieve this .<br>

<br>HOW SHOULD THE POST MASTER FILTER SHOULD BE??<br><br>Thanks<br>Siva Prasad<br><br>