Could the reason it is not changing the states because I have not added the state in the config somewhere? I was reading and am a little confused where you are supposed to add new states. I went into the db and added the state, added in admin state as well. Is there anywhere else I need to add the new state to make it valid?
Thank you,
Garabed Yegavian
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Today's Topics:
1. Re: Add details to customer fields (Paul.Andurnache@aviva.ro)
2. Re: Add details to customer fields (Rory)
3. Re: Downloading all attachements at once (Michiel Beijen)
4. Re: AUTOREPLY AUTOREPLY AUTOREPLY AUTOREPLY AUTOREPLY
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5. Re: otrs Digest, Vol 36, Issue 67 (Garabed Yegavian)
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Message: 1
Date: Mon, 26 Sep 2011 15:28:03 +0300
From: Paul.Andurnache@aviva.ro
Subject: Re: [otrs] Add details to customer fields
To: "User questions and discussions about OTRS."
Cc: "User questions and discussions about OTRS." ,
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No. There were some customers included myself which weren`t updated in the
AD ( Phone number field ). So it didn`t display the phone field at all if
it was blank.
Now that we have updated the phone number in AD all i in order.
Regards,
Paul Andurnache
Rory
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26.09.2011 15:29
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Re: [otrs] Add details to customer fields
That's great. Did you need to change the settings in SysConfig?
Rory
On 26 September 2011 13:15, wrote:
It worked. Thank you very much :-)
Regards,
Paul Andurnache
Rory
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26.09.2011 15:10
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Re: [otrs] Add details to customer fields
Sorry, I thought were saying it was fixed.
Have you tried creating a new ticket for a customer and then checking if
the details are shown?
Also, in the Admin section, go to the SysConfig.
In there choose "Ticket" from the drop down list.
Choose the "Frontend::Agent" Subgroup
Have a look at the options "Ticket::Frontend::CustomerInfoCompose" and
"Ticket::Frontend::CustomerInfoZoom". I have both of these set to "Yes".
Kind regards,
Rory
On 26 September 2011 12:13, wrote:
Hello,
That`s just it. It isn`t fixed :-). I cannot see the information (
phone number of the customer ) when i open a customer ticket logged in as
an agent.
The improvement i`ve noticed is that it is being imported by LDAP
from AD and i can see it in the Customer specific window.
Regards,
Paul Andurnache
Rory
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26.09.2011 13:51
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Re: [otrs] Add details to customer fields
I'm happy to hear that you got it working Paul. Glad I could help.
Kind regards,
Rory
On 26 September 2011 11:20, wrote:
Hello,
I`ve made the modification and now i have the required field as
well for the telephone number. I`m afraid that i maybe i wasn`t clear
enough about the issue :-).
The screen where i want the information displayed is in the ticket
details.
So when an agent checks a tickets` detail i want the phone number
of the customer that posted the ticket, displayed ( bottom right ).
Regards,
Paul Andurnache
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