Dear all,
I'm trying to configure the systemmonitoring extension to process different sources of nagios in parallel.

Step 1 (OK)
i can receive email from nagios source1, and tickets are correctly opened and closed.

FromAddressRegExp: source1@email.com
HostRegExp: \s*Host:\s+(.*)\s*
CloseTicketRegExp: OK|UP
NewTicketRegExp: CRITICAL|DOWN
ServiceRegExp: \s*Service:\s+(.*)\s*
StateRegExp: \s*Stat[eo]:\s+(\S+)

incoing email content is
###########
Host: TIM-DIR-SAME(10.1.2.

Service:

State: DOWN
###########
Step 2 (NOT OK)

I insert another source, which requires a different set of regexp:

FromAddressRegExp: source1@email.com| source2@email.com
HostRegExp: \s*Host:\s+(.*)\s*|id_unico:\s*(.+)\s*
CloseTicketRegExp: OK|UP|risolto
NewTicketRegExp: CRITICAL|DOWN|aperto
ServiceRegExp: \s*Service:\s+(.*)\s*|tipocaso:\s*(.+)\s*
StateRegExp: \s*Stat[eo]:\s+(\S+)|status:\s*(.+)\s*

Content is like:
##################
EMAIL_AUTO
id_unico: 7972047871
rifcliente1: Npo Sistemi (xxx) Tel. email
rifcliente2: SS SP11, 20067 Non definito (ND)
categoria: Allarme
sottocategoria: Mancata Comunicazione
descrizione: - (SG21R0104B) 15.156.153.85 XXXXXX
priorita: basso
impatto: basso
livello: basso
urgenza: basso
tipocaso: incident
originecaso: allarme
status: aperto

##################

I already tested the regexp with http://regexpal.com/ and they are working.

Apparently the SystemMonitoring recognizes only the first match for stateregexp and serviceregexp, and not the alternatives.
The system is working fine for FromAddressRegExp , closeticketregexp and openticketregexp.

Every time the system does not recognize this as a "nagios" integration, responding with

"Jul 18 17:24:28 npohd02 OTRS-otrs.PostMaster.pl-10[17179]: [Notice][Kernel::System::PostMaster::Filter::SystemMonitoring::Run] SystemMonitoring Mail: SystemMonitoring: Could not find host address and/or state in mail => Ignoring". Looks like it does not identify host or service.

To get it to work I have to force the input to Host/Service/State as a valid label.

Any ideas ?

Thanks,
Massimo