Re: [otrs] Bulk close and answer a bunch of Tickets.

I'd like to second that question. We have the exact same need. At 08:59 AM 3/26/2007, you wrote:

Hi,

I often have to answer the exact same answer to multitudes of tickets asking the exact same question (it is often after one of our system crashed and users want to know if that's OK or if they have any trouble with their computer).

Unfortunately it seems that you can only close with an internal note on a bulk action.

Is there a workaround ? Something I maybe have missed in the configuration ?

What would be utterly great is that if you could use a Queue Response with bulk action...

Thanks for the answer!