Re: [otrs] OTRS upgrade from 2.2.5 to 2.4.7

19 Aug 2010

      19.08.2010 11:58, Manuel Fernández Panzuela пишет:
...
You can try solve the problem with:
chown root:apache otrs/var
if problem it is not solved, try with: chmod -R 777 otrs/var
I've tried both, but no success :( By the way, in apache config for otrs 
site I have such lines:

DocumentRoot "/opt/otrs/bin/cgi-bin/"
DirectoryIndex index.pl

# agent, admin and customer frontend
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"

# if mod_perl is used
<IfModule mod_perl.c>

     # load all otrs modules
     Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl

     # Apache::Reload - Reload Perl Modules when Changed on Disk
     PerlModule Apache2::Reload
     PerlInitHandler Apache2::Reload
     PerlModule Apache2::RequestRec

     # set mod_perl2 options

         ErrorDocument 403 /otrs/index.pl
         SetHandler  perl-script
         PerlResponseHandler ModPerl::Registry
         Options +ExecCGI
         PerlOptions +ParseHeaders
         PerlOptions +SetupEnv
         Order allow,deny
         Allow from all
     </Location>

</IfModule>

# directory settings

     AllowOverride None
     Options +ExecCGI -Includes
     Order allow,deny
     Allow from all
</Directory>

     AllowOverride None
     Order allow,deny
     Allow from all
</Directory>

Is it OK?
Or maybe there is some problems with my users database? Because it was 
upgraded from 2.2.5 version.

Re: [otrs] OTRS upgrade from 2.2.5 to 2.4.7

Denis Mazhar