From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Christopher Ross
Sent: Wednesday, January 13, 2010 7:14
PM
If
I change the Follow up option to New Ticket or Reject, won’t that change it
for all follow ups, not just when the ticket is closed? I still want
follow ups to be available but only while the ticket is
open.