You can use GenericAgent (CMD type) to feed your recently updated (or
created) ticket to virus scanner. You will have to write perl code to do so
as GenericAgent passes only TicketNumber and TicketID to the CMD. Based on
the checking results you can program any action (move to another queue,
remove infected attachment, etc.) in the perl code.
Regards,
Anton.
2010/3/29 Martignier, Philippe
Thanks Anton,
But this will make the customer module unusable in our point of view.
What's the point to have a dedicated interface if we are not able to filter virus from it?
If customers have to use regular mails to send attachments they wont use the customer module ...
Any other "ideas" ? :)
Thanks
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