We are having a problem using OTRS version 1.3.2 (with Red Hat Enterprise 4 / MySQL 4.1 / Apache 2). All elements of the system are functional except the following: When we try to respond to a ticket using an answer link on the Zoom Ticket page under the "Compose Answer (email)" heading, we get the following Software Error message: --------------------------------------------------------- Bad arg length for Socket::pack_sockaddr_in, length is 0, should be 4 at /usr/lib/perl5/5.8.0/i386-linux-thread- multi/Socket.pm line 373. --------------------------------------------------------- A typical URL for a page that gets this error is: [ourdomain]/index.pl?Action=AgentCompose&ResponseID=1&TicketID=234&Artic leID=567 OTRS can send emails from other functions, create tickets, etc. with no problem, but this page won't even display the response-creation form. We are unaware of any changes to the system or environment that may have caused this problem (though we did change our firewall setup not too long before this error started happening). We haven't been able to find any information about this error on the Web or diagnose it by poring over the code and config files. Can anybody help with this? Jim Edlin Business Applications Architect Tides Network [t] 415.561.6304 [f] 415.561.6401 [e] jim@tides.org [w] www.tides.org