We have OTRS 2.4.5 with ITSM and all Packages installed Already. But the Caldener function is not working the way we want it to. Thats why I´m looking for another way to enable features like this.
The Agents should realy know whom is working in the first shift / second shift and whom has "on-call duty" and not have to go to the Calender and also the Server maintenance tab. I checked already if the calender would do, but it has not the features we would like to have, therefore I´m looking for an other option to enable such features.
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
"James Morgan" ---30.10.2009 08:59:38---Try the calendar package. ________________________________
From: |
"James Morgan" <james.morgan@vernet.net.au> |
To: |
"User questions and discussions about OTRS." <otrs@otrs.org> |
Date: |
30.10.2009 08:59 |
Subject: |
Re: [otrs] Looking for OTRS features "on-call service" and "shitfworking hours" in Dashboard box |
Sent by: |
otrs-bounces@otrs.org |
Try the calendar package.
________________________________
From: otrs-bounces@otrs.org on behalf of MMoj@timocom.com
Sent: Fri 30/10/2009 6:26 PM
To: otrs@otrs.org
Subject: [otrs] Looking for OTRS features "on-call service" and "shitfworking hours" in Dashboard box
Hello OTRS Mailing-List,
I´m looking for some feature in OTRS and if it is possible to enable something like that.
1.) I need a way to enable something like a calendar/box for upcoming server maintenance just like in the Dashboard the upcoming event box for tickets
(See attached file: otrs_feature.jpg)
2.) The second thing I´m looking for is another Filed in OTRS (like the upcoming event box) where the Agents are listed that have "on-call service" and who has which shift.
Is there a way, or has somebody already enabled features like that to maintain the overview about "working hours" and "on-call service" in the Dashboard?!
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
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