Hi Everybody, I'm using OTRS 2.2.7 on a UBUNTU server. First i'v installed a older version of OTRS on my server and the notifications where working correctly. Now when a customer create a new ticket By e-mail, he didn't get any notification for open/close/owner Change or moved ticket. But The agent get the notifications and if we answer to the ticket, the customer get the answer. ( So i think i can say that the smtp server is well configured. In the admin the autoresponse <-->queue is configured I also done that : In version 2.2.4, the line (4192) is: Before: if (!$Param{SendNoNotification}){ After: if (!$Param{SendNoNotification} && $State{TypeName} eq 'closed' ){ But didn't did the trick. Any idea? Thx in advance _________________________________________________________________ Vous pouvez désormais lire tous vos comptes e-mails à un endroit. Gagnez du temps grâce à Windows Live ! http://www.microsoft.com/windows/windowslive/default.aspx