Hi Hugh,
I just filed the issue as a bug report via http://bugs.otrs.org:
http://bugs.otrs.org/show_bug.cgi?id=5794
Regards,
Michiel Beijen
Senior Consultant
OTRS BV
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---------- Forwarded message ----------
From: Hugh Kelley
Date: Mon, Aug 23, 2010 at 12:03 AM
Subject: [otrs] Error adding customer to Phone Ticket
To: otrs@otrs.org
I have tried this on both DB and LDAP customer backends, I get the
same result on both.
Two questions,
Am I using the agent front end the right way?
What logs can I generate or examine for more data?
The use case is:
Create a new phone ticket.
Click the Options: [ Customer ] link. Enter search criteria,
select a customer, etc.
At this point the window closes and I assume the customer info will be
filled into the ticket. Instead, I get the following (and attached)
error as (pretty, but vague) modal dialog:
Error
One or more errors occured!
I don't see anything in the Perl or OTRS logs to indicate an error.
Debug level is set to 1 in index.pl.
Are there any other places to look?
Other details:
Tested browsers: IE and FF
Server OS, Windows 2008 and 7
ActivePerl
SQL Server
Hugh
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