Correct me if I am wrong...

The RW permission is only to that group and extends to the queue
associated with that group.  Hence, this allows a customer to open and
close cases in that queue.  However, the other permissions are more
global like changes owenership, etc...

 If this is right, is there a way to set a more specific permissions
on that queue like disable closing or reopening a ticket?

Thanks for your help.

On Tue, Jul 2, 2013 at 4:15 AM, Steven Carr <sjcarr@gmail.com> wrote:
> It's not a proper use case. The customer should not have access to
> those abilities, that is the job of an agent. A customer submits a
> ticket and expects a response, he/she is agnostic to the process of
> managing the ticket.
>
> Steve
>
>
> On 2 July 2013 02:39, Roman Gelfand <rgelfand2@gmail.com> wrote:
>> While agent/group mapping has a full array of fine-grained of
>> permissions, the customer/group access permission only shows RO or RW.
>>  Is there a way to add permissions like change owner, move to queue,
>> etc..?
>>
>> If this is not a proper use in case of customer/group, please, let me know.
>>
>> Thanks in advance
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