How exactly did you purge the 45k tickets? and when did you purge them? recently hours/days?<br><br>It sounds to me like OTRS still has something in it&#39;s database for the 45k tickets you purged and so is searching through that data for a match whenever a new ticket comes into that queue. If you have only just recently deleted them then there are a few cron jobs you may want to kick off manually which rebuilds indexes etc.<br>
<br>Steve<br><br><br><br><div class="gmail_quote">On 3 February 2012 16:24, Ugo Bellavance <span dir="ltr">&lt;<a href="mailto:ugob@lubik.ca">ugob@lubik.ca</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div class="im">On 2012-02-03 09:02, Karlos Jelez wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
Thanks Ugo<br>
The HW is ok; it is a FreeBSD hosted in a datacenter.<br>
OTRS receive 100 new tickets daily; working hours.<br>
90% of tickets are closed same day..<br>
</blockquote>
<br></div>
What is the load average on the machine? What is the average wait and service times on the disk when the &quot;slowness&quot; occurs?<div class="HOEnZb"><div class="h5"><br>
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