Also - does anyone know of a way to create system addresses from the shell? Perhaps it could be added to this script... Cheers, Rick -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Cogley, Rick Sent: Friday, June 17, 2005 5:30 PM To: 'OTRS User List (otrs@otrs.org)' Subject: [otrs] RE: OTRS - automatic queue creation? Hello List, from Japan - OTRS includes some scripts already in the bin directory that help with creating things from the command line. The otrs.addQueue script that comes with OTRS is smart - thanks guys! If you tell it the queuename is PARENT::CHILD, it goes and creates the queue called CHILD and puts it under PARENT. Very cool. Here's a (too) simple shell script that makes a group, then queues starting with the same name. Thanks go to Martin for his good backup.sh script, which I used as the base to start this one. Actually, for my OTRS 2.0b2, I get errors when I execute this, but the queues are created correctly. ==========Start======== #!/bin/sh # -- # queuemaker.sh - a queue and group making script for OTRS. echo "queuemaker.sh - <\$Revision: 0.1 $>" # parse user input while getopts "b:c:" Option do case $Option in b) # otrs bin loc OTRS_BIN=$OPTARG ;; c) # company name COMP_NAME=$OPTARG ;; esac done shift $(($OPTIND - 1)) if [ "x${OTRS_BIN}" == "x" ] || [ "x${COMP_NAME}" == "x" ]; then echo "" echo "Usage: queuemaker.sh -b path/bin -c Short_Name_For_Company " echo "" echo " Try: queuemaker.sh -b /opt/otrs/bin -c YOURCO" echo "" exit 1 fi # make group and queues `${OTRS_BIN}/otrs.addGroup -n ${COMP_NAME}` `${OTRS_BIN}/otrs.addQueue -g ${COMP_NAME} ${COMP_NAME}` `${OTRS_BIN}/otrs.addQueue -g ${COMP_NAME} ${COMP_NAME}::Support` `${OTRS_BIN}/otrs.addQueue -g ${COMP_NAME} ${COMP_NAME}::Projects` exit 0 ==========End============ If you know a better or more skillful way, please respond, since I know my code has got to be pretty weak. Cheers, Rick Cogley Tokyo -----Original Message----- From: Cogley, Rick Sent: Thursday, June 16, 2005 2:07 PM To: OTRS User List (otrs@otrs.org) Subject: OTRS - automatic queue creation? Greetings from Japan - Just wondering how I can auto-create queues and system email addresses? Can I run the various OTRS perl programs from the command line, and if so, which one would be used to create queues or system addresses? And, is there a "--help" switch that says what the perl script expects to be fed as arguments? Kind Regards, Rick _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f・ Ihr OTRS System? => http://www.otrs.de/