Hi Ivy,

It must be in the sql bridge (lack of a better word). In java we call
that object mapping I don't know what perl calls it or what package
otrs is using to do data access. Looks like perl-DBI

So this option will be some where in the data access configuration.
I'm am new to otrs but I find it very useful. Hope this helps,
Philip

On 9/26/06, Ivy Giam wrote:
> Hi,
> I'm currently making some minor customisations to the OTRS system used in
> our organization. One of the current modifications I'm trying to make is in
> the sorting order of QUEUE (i.e. the To: string) on the Customer's Create
> New Ticket interface.
> The current sorting order is ASC, I would like to change it to DESC. I've
> been searching high and low and have tried changing quite a number of
> parameters but none of them has worked for me. Please help, thanks.
> Ivy
>
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>
>


--
Philip Donaghy
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