Hi all,

I get this error when i got to the Package Manager section:

Software error:

ERROR: Need write permission in OTRS home
Try: $OTRS_HOME/bin/SetPermissions.pl !!!
I have installed otrs on a ubuntu 10.04 default LAMP and Email installation.
root@nagios:~# /usr/share/otrs/bin/SetPermissions.pl /usr/share/otrs/
bin/SetPermissions.pl <1.10.2.1> - set OTRS file permissions
Copyright (C) 2001-2009 OTRS AG, http://otrs.org/
Setting permissions on /usr/share/otrs/
Setting permissions on /usr/share/otrs//var
Setting permissions on /usr/share/otrs//bin/*
Setting permissions on /usr/share/otrs//scripts/*.pl
Setting permissions on Kernel/Config.pm
Setting owner rw and group ro permissions on /usr/share/otrs//
root@nagios:~# ls -l /usr/share/otrs/
total 20
drwxrwxr-x 4 otrs nogroup 4096 2010-06-02 12:40 bin
drwxrwxr-x 7 otrs nogroup 4096 2010-06-02 12:40 Kernel
-rw-rw-r-- 1 otrs nogroup 6863 2010-02-07 23:30 maintainance.html.dist
lrwxrwxrwx 1 root root      20 2010-06-02 12:40 RELEASE -> ../doc/otrs2/RELEASE
drwxrwxr-x 6 otrs nogroup 4096 2010-06-02 12:40 scripts
lrwxrwxrwx 1 root root      13 2010-06-02 12:40 var -> /var/lib/otrs
root@nagios:~# 

Can anyone help me?

Thanks,
Ed.