On 13 March 2013 20:07, Alvaro Cordero
Hello, as per our research, it was certified but according to information directly from Pink Elephant the certification expired and from OTRS they informed to us that there was no interest on renewing it.
Check link below
http://blog.kuhn-kt.de/?p=357&cpage=1#comment-4285
Off course that doesn't mean OTRS is or will not continue being as good as it has been, just there was no renewal process of the certification.
Best Regards.
Can't say I've ever head of Pink Elephant (from looking at their website they are nothing but consultants who happen to specialise in ITIL, they may have assisted with ITIL in the beginning but ITIL itself is now governed/registered/trademarked by APMG/Cabinet Office/TSO) so it's no wonder their certification did absolutely nothing for OTRS. Steve