Thanks Anton, Dominique. Антон Губарьков wrote:
Hello, have a look at ITSM package. A lot of time intervals in the ticket lifespan are captured there.
Regards, Anton.
Dominique Merle - GSE Infoline and Partner Manager for Europe пишет:
Hi,
I would like to know if there is a way to get the elapsed time from OPEN to CLOSE of a ticket?
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