Hi Andreas, On Wed, Aug 21, 2002 at 11:17:01AM +0200, Andreas Haase wrote:
when I open a ticket via PhoneView in OpenTRS, I can select the right recipient and the ticket is sent to it correctly. But if I view that ticket, sender and recipient are the same. Lets say I am Andreas and send a ticket to support, then the ticket has Andreas as sender AND recipient, but goes to the support-queue. Is there any configuration option to fix this, or is that a "feature"? ;)
Really! Do you use 0.5 Beta7? Normally this works. If not, it's a bug. -==> We work a lot on the PhoneView for the next Beta. A lot of config options.
Also when I send a ticket via PhoneView, the user doesn't get a notification for this new ticket.
This will work in the next Beta (not implemented jet). Then you also can choose if the customer get the standard response of the destination queue.
And last but not least, how can I delete a user, who is no longer needed?
OpenTRS is working with database id references. If you would delete a user (or queue, ...) from the database, your delete the reference info. Important infos like owner or queue. Set the data record to invalid and the record is still visible (e. g. for ticket history, ...) but not activ for the application.
Andreas Haase
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson