Hi,
I was having the same problem with Customer frontend, when creating a new ticket, default queue needs to be selected and we use only one...
Didn't find a solution so I modified source code for it to avoid adding "-" entry. Maybe it's the same for you.
If you find a solution or modify the code, I will be interested by your final resolution :)
Thanks.
BR,
Laurent MINOST
Le mercredi 12 septembre 2007 à 13:07 +0200, Buechling, Thomas a écrit :
Hallo!
i want to Speed up the Ticket Typing Procedure.. Most Tickets ( we mostly use Telephone Tickets ) have the same Type ( "Problem" ) and go the same Queue. But in OTRS the preselcetion for those Fileds is "-" and you have to Click on "Problem" and the right Queue.
Is there a way set Standard Values for those Fileds?
I cant find Anything in Sysconfig...
Thank You!
Freundliche Grüße
i. A. Thomas Büchling
Praktikant / IT-Services
Tel +49 (0)561/ 4991 -125
Fax +49 (0)561/ 4991 -93125
thomas_buechling@rudolph-log.de
http://www.rudolph-log.de
http://www.logeon.net
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