Good morning:
¿If i try to connect in this moment whit de user:
andrea.rey@fsfb.org.co and the password: 123 I’ll connect to OTRS? My problem is that I need to show this software to my company in the shortest time possible.
I’ll wait your help
Thanks
Andrea Rey | Coordinadora de
Infraestructura de TI |
Calle 119 No. 7-75 - Piso 2 | Tel.: (571) 603 0303 Ext. 5698 | Bogotá D.C. – Colombia |
andrea.rey@fsfb.org.co
| www.fsfb.org.co
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De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]
En nombre de Jan.Dreyer@bertelsmann.de
Enviado el: lunes, 16 de abril de 2012 07:33 a.m.
Para: otrs@otrs.org
Asunto: Re: [otrs] API call protocol/way to connect to OTRS?
Hi Andy.
What exactly do you want? Authenticating against OTRS for external content? You could try to establish a SOAP connection. If that fails, you
can deny the external content.
Regards
Jan Dreyer
IT Administrator / Operations Team / M-IT OMS
Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]
Im Auftrag von Andy Wodfer
Gesendet: Montag, 16. April 2012 13:53
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] API call protocol/way to connect to OTRS?
Thanks Roy!
Any comments on how to authenticate users/agents through OTRS?
Anyone?
All the best,
Andy
On Mon, Apr 16, 2012 at 12:23 PM, Roy Kaldung <roy@kaldung.com> wrote:
On Mon, 16 Apr 2012 10:12:44 +0000, <Jan.Dreyer@bertelsmann.de> wrote:
> Hi,
>
> no problem. http://giyf.com shows several examples when asking for "soap
> otrs", e.g.
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom
> <http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom&ItemID=369>
> &ItemID=369
>
> Regards
> Jan Dreyer
> IT Administrator / Operations Team / M-IT OMS
>
> Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von
> Andy Wodfer
> Gesendet: Montag, 16. April 2012 11:14
> An: User questions and discussions about OTRS.
> Betreff: Re: [otrs] API call protocol/way to connect to OTRS?
>
> Thanks Jan!
>
> I'll forward this to my programmer. :-)
>
> Best regards,
> Andy
> On Mon, Apr 16, 2012 at 11:04 AM, <Jan.Dreyer@bertelsmann.de> wrote:
> Hi,
>
> afaik you can connect via SOAP when the iPhone Handle AddOn is
installed.
>
> Regards
> Jan Dreyer
> IT Administrator / Operations Team / M-IT OMS
>
> Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von
> Andy Wodfer
> Gesendet: Montag, 16. April 2012 11:01
> An: User questions and discussions about OTRS.
> Betreff: Re: [otrs] API call protocol/way to connect to OTRS?
>
> Anyone?
Hi,
for SOAP you have to configure Core:SOAP via Kernel/Config.pm or SysConfig
(http://doc.otrs.org/3.0/en/html/config.html#Framework:Core::SOAP)
Here is an exampe SOAP client, coded in PHP:
http://wiki.otterhub.org/index.php?title=Create_a_ticket_in_OTRS_from_PHP_via_RPC
The iPhone-Handle gives you an JSON Interface. With OTRS 3.1 the Generic
Interface was introduced to connect external systems.
hth,
Roy
--
Roy Kaldung
e-mail: roy@kaldung.com
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