Re: [otrs] Download mail POP/IMAP and leave a copy on the server

or forward/distribution list to a download only inbox. On Sat, Mar 19, 2011 at 9:34 AM, Muhammad El-Sergani wrote:

Thanks Gergely,

I believe you're talking IMAP now and folder subscription, I'll give it a try and come back with the results. Frankly, I've never used Thunderbird with IMAP, only POP.

Best Regards, Muhammad El-Sergani.

On Sat, Mar 19, 2011 at 3:29 PM, Gergely Polonkai wrote:

...

Of course you can. There is a folder named [GMail], and in that a folder called All mail, those are your Archived items.

On 2011.03.19., at 13:43, Muhammad El-Sergani wrote:

Thanks Gergely,

Well, this is one solution, but the problem remains, that we use another mail client, Thunderbird namely, to download our emails on a PC, and hence, I can't get the archived items.

Best Regards, Muhammad El-Sergani.

On Sat, Mar 19, 2011 at 2:36 PM, Gergely Polonkai < polesz@w00d5t0ck.info> wrote:

...

Hello Muhammad,

If you are using GMail, use it with IMAP. This way if you (OTRS) delete a mail from the Inbox, it will be still visible in the Archived items. Hope this helps.

Best, Gergely

On 2011.03.19., at 13:30, Muhammad El-Sergani < msergani@gmail.com> wrote:

...

Dear all,

I've searched a while regarding how to allow OTRS to download emails from the server and still retain a copy there, leaving it unread. So the questions are: 1- Which is preferable? POP or IMAP? We're using Google mail for the help desk account. 2- What exact steps are to be taken to work around this? Do I have to edit a .pm file, and how? Or what exactly should be done?

We're running a Fedora 14 machine, and will migrate to a CentOS 5.5 later... basically running Linux.

Your help and support are very highly appreciated guys!

Thanks and Best Regards, Sergani.

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