Hi!<br><br>When a customer open a new ticket, this is assigned to the agent: root@localhost<br>I want that new tickets are assigned to other agent (for example: Mark Twain), but i don&#39;t know if i have to modify the Generic Agent settings or i have to modify other settings.<br>
<br>I&#39;ve 2 queue that, in theory, should be used by 2 agent. But, both are assigned to root@localhost.<br><br>Thanks<br clear="all"><br>-- <br>Stefano Milziadi<br><a href="mailto:pepozzo@gmail.com">pepozzo@gmail.com</a><br>