Hi all.
We needed the possibility to use the last ArticleID number in ticket in
notification email. So we added the following lines in
NotificationEvent.pm after "# prepare customer realname" section.
my @AllArticleIDs = $Self->{TicketObject}->ArticleIndex(
TicketID => $Param{TicketID},
);
my $LastArticleID = $AllArticleIDs[$#AllArticleIDs];
$Notification{Body} =~ s//$LastArticleID/gi;
Now, the tag is replaced with the last ArticleID and
it's possible send a notification email to the customer with a link to
the latest email exchanged.
:///cus
tomer.pl?Action=CustomerTicketZoom&TicketID=&ArticleID=<
OTRS_ARTICLE_ID>#
Hoping that can be useful....
Bye
--------------------------------------------------------
Luca Gatti
ICT System Administrator
LGatti@bindagroup.com
tel +39 02 39245.380
fax +39 02 39245.200
Via Montefeltro, 4 - 20156 Milano - Italy
bindagroup.com
--------------------------------------------------------
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