[otrs] Re: Has anyone added ticket history to "Customer User Management"screen?

26 Oct 2005

      Or, what is the fastest way to get the ticket info if a customer calls in 
and talks to a different tech or asks me for a status update?

Currently I either search (which could have typos) or use "status view" in 
the nav bar and look for the ticket manually. (or with Google bar 
highlighting)

-- 
-- 
Steven

May you have the peace and freedom that come from abandoning all hope of 
having a better past.
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"Steven"  wrote in message 
news:djo3dg$8n5$1@sea.gmane.org...
...
If I drill into a ticket and click on the customer link, I get a screen to 
change the customer,but also a customer history on the bottom.
Has anyone added ticket history to "Customer User Management" screen so 
that when I click on Customer in the NavBar and search for a customer, I 
will also get the hostory on the bottom?
-- 
-- 
Steven
May you have the peace and freedom that come from abandoning all hope of 
having a better past.
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