Re: [otrs] Theme Not Working

No, from the Admin section (you must be an administrator), click on Sysconfig, select the Framework Group, then "Core" on the right panel. HTH, --luca On Thu, Jun 26, 2008 at 5:23 PM, Steve Rizkalla wrote:

Is sysconfig the admin tool http://localhost/otrs/index.pl?Action=AgentPreferences ? If so, yes I changed it to the new theme. All permissions seem fine to me now.

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*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Luca Maranzano *Sent:* Thursday, June 26, 2008 11:14 AM

*To:* User questions and discussions about OTRS.org *Subject:* Re: [otrs] Theme Not Working

...

From sysconfig did you change the DefaultTheme?

HTH, --luca

On Thu, Jun 26, 2008 at 4:56 PM, Steve Rizkalla wrote:

I fixed the permissions and still nothing. Should I redo the sql script? In the administration, our new theme is definitely selected. I make a simple change to the header and nothing happens....

But wait... when I make a change to the header in the Standard directory file, the change takes effect.

So it seems the proper theme is selected in administration but it really isn't.

Still checking......

Steve

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Shawn Beasley Sent: Thursday, June 26, 2008 9:16 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Theme Not Working

Hi Steve,

...

Hi everyone, I've created a new theme and it isn't working. Here's what I did....

OTRS v2.2.7 on Redhat EL 5 fully updated

cp -r /opt/otrs/Kernel/Output/HTML/Standard/* /opt/otrs/Kernel/Output/HTML/Helicos

You did this as root right? cp -rp would have been better. Check your file permissions. Re-run ./SetPermissions.sh or modify the permissions per hand. This should fix your problem.

...

vi'ed the following two files to change the words COMPANY NAME and FOOTER to the company name.

Made the change in mysql

Selected the new theme within the admin tool

Still don't see the theme.

Hope I could help!

((enjoy))

-- Shawn Beasley

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...

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