Martin, Thanks for the reply back. Does the fix address the issue I was talking about though? When a note would be added to a ticket, it would endlessly loop. So this is fixed in 2.4.4? ~Tim Timothy J. Deerinck Owner / Senior Network & Systems Engineer Bringing Technologies Together To Work For You... Web: www.networkp.com Corp: 209.456.5310 x 205 Stockton: 209.670.9200 Lodi: 209.642.4170 Turlock: 209. 485.9069 Fax: 209.623.4656 Toll Free: 877.456.5310 -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Martin Edenhofer Sent: Tuesday, September 01, 2009 10:11 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Ticket Update Hi Tim, that's funny. I did the same by fixing Bug# 4149 - The "TicketCreate" event, used for event based notification, did not have access to Article attributes due to the creation time of the article. The sender of the original article could not be used in the notification (http://bugs.otrs.org/show_bug.cgi?id=4149 ). So good news. This issue is solved with OTRS 2.4.4 (is available tomorrow). :) -Martin On 01.09.2009, at 18:44, Timothy J. Deerinck wrote:
Hello,
I am trying to find a way to use Event Notifications to send activity updates to users (not just the agent or customer user). I setup a Notification with "Add Note" as the trigger, and it created a very nasty loop sending hundreds of e-mails since it reported the notification as another add note. Infinite Loop! L
What I want is anytime anything is done to a ticket, the system will send a notification without creating a loop. Can this be done???
~Tim
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