I tried to change the following config element : Ticket::NumberGenerator::MinCounterSize
but it doesn't seem to have any impact on it.
De: "LQ Marshall"
À: "otrs"
Envoyé: Samedi 5 Octobre 2019 02:02:09
Objet: Re: [otrs] Tickets number of digits
I believe that you can change the ticket format. The setting is in the admin section somewhere. (There was a thread a long while back on the subject.) The format you're mentioning i do not believe will work. The format includes more than what you reference.
L.Q. [ mailto:Marshalllqmarshall@inetspace.netm | Marshall ]
One's strength is only determined when the challenge seems overwhelming.
-------- Original message --------
From: Alexis HAUSER
Date: 10/3/19 11:00 (GMT-05:00)
To: otrs
Subject: [otrs] Tickets number of digits
Hi,
Is there a way to change the number of digits used in the ticket numbers ?
For example, transform Ticket# 20190411 40000 031 into date + 3 digits for ticket number : Ticket#20190411031
Regards
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