I'm having a strange problem with the most recent OTRS and agent notifications. Basically, I have a test queue, called 'Test Queue' a user, 'Customer 1', and an agent 'Agent 1'. I have Agent 1 to be set up to recieve e-mail notifications whenever anything happens to Test Queue. Now, when Customer 1 e-mails the Test Queue e-mail 'support@test.test', then everything works as expected. I.e. Agent 1 gets an e-mail saying "Hi, there is mail from Customer 1". However, when I use Customer 1 to enter a ticket directly into Test Queue from the web interface, Agent 1 does not get an e-mail. I've checked over everything and I just don't see what's going on. However, the e-mail is shown to be owned by root@localhost not support@test.test or Agent 1. Any clues? Thanks, Trevor -- Heredocs, theredocs, everwhereadocsdocs old macdonald had a server farm he eyed the I/O