Hi James,

This might help:

http://wiki.otrs.org/index.php?title=Store_more_than_one_email_address_per_customer

Please note that you really would not need to modify the database, you
could probably also simply store the extra email address in the
customer's preferences.

--
Mike

On Thu, Mar 31, 2011 at 9:22 PM, James Roman <james.roman@ssaihq.com> wrote:

> Not sure this is exactly what the original poster is asking. I believe we
> have the same issue, but our customers may send mail from their corporate
> e-mail, an e-mail address that they are sub-contracted to or a personal
> address. Is there any way to associate all these alternate e-mail addresses
> into one customer login so they see their complete history?
>
> On 03/31/2011 10:03 AM, Gerald Young wrote:
>
> Email and customerIDs don't have to relate to each other. A CustomerID is,
> essentially, a tag, label, group, or folder. It might be an email address or
> a Company Name. Pick your analogy.
> Read more here: http://forums.otrs.org/viewtopic.php?f=60&t=7531
>
> On Thu, Mar 31, 2011 at 7:21 AM, Muhammad El-Sergani <msergani@gmail.com>
> wrote:
>>
>> Hi all,
>>
>> In our case, we deal with customers, that may email us from one or more
>> email address. i.e.: trouble tickets might be opened from emails
>> abc@example.com, def@example.com and/or support@example.com, Example.com
>> being the customer company.
>>
>> Looking into the system, all three emails will have 3 separate
>> CustomerIDs, and thus, will be dealt with as 3 different customers.
>>
>> Could someone help shed some light please?
>>
>> Best Regards,
>> Muhammad El-Sergani.
>>
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