Hi Keith, Has your user selected the queue in My Queues in the User Management section. If you don't select the queue it won't advise you of changes. Good Luck, Gregg. Keith Turner wrote:
Hi,
Still setting up the system, and can't seem to get the email notification for new ticket in queues working - new customer password/change password and admin notification work just fine, so it's not a email account issue.
In the admin panel I've made the New Ticket Notification "Yes" for my Admin User for their queues.
BTW, in the on-the page documentation the "Email Addresses" refer to this as the incoming ("To:"), but the manual goes into more detail and says that this is the outgoing ("From:") address used by the system for that queue. I assume the manual is the correct version.
Keith Turner Cloud Systems Suite 405, 665 Third Street San Francisco, CA 94107 kturner@cloudsystems.com http://www.cloudsystems.com
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