Hi,
Hi all,
I m facing a peculiar problem. When the customer sends a mail to both foo@xyz.com and bar@xyz.com. And both these emails are configured as POP3 accounts in OTRS, attached to respective queues. Then OTRS creates two duplicate tickets, one from foo@xyz.com and other from bar@xyz.com, into their respective queues. Is this rite? How can we overcome this behaviour? Or rather what should agent do in such situation while replying to such duplicate tickets.
The merge function would be a good solution. Or set a postmaster filter that sets a queue when both email addresses are found in the mail. -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann