In the Admin InterfaceI tried to change LogSystemCacheSize to 32000 and now I can't log on to OTRS and am getting the error message below.

 

Can someone please help as a matter of urgency?

 

Invalid argument at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 83, <PRODUCT> line 4.

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From: Martin Edenhofer <me@otrs.com>
To: User questions and discussions about OTRS. <otrs@otrs.org>
Sent: Friday, 14 August, 2009 11:09:24
Subject: Re: [otrs] System log

Hi Lev,

On Aug 14, 2009, at 11:35 , Lev Davidovich wrote:

> Yes I have visited Admin Interface -> SysConfig -> Framework -> Core::Log -> LogModule
>
> My settings are as follows:
>
> LogModule: Syslog
> LogModule::SysLog::Facility:  user
> LogModule::SysLog::Charset: iso-8859-1
> LogModule::LogFile: /var/log/otrs.log
> LogModule::LogFile::Date: No
> LogSystemCacheSize: 4096
> (this last is greyed out)

It seems you are using OTRS 2.3, 4k. OTRS 2.4 is 32k.

> My questions are:
>
> 1) Can I retrieve the Syslog/log file to see the logged entries?

The SysLog files of you system should be located under /var/log/messages or something like that. Just ask your sys admin.

> 2) Can I make a change so that the log shows more than 32k of logged messages?

Change LogSystemCacheSize, but I do not recommend to use more the 32k. If you want to retrive older logs, just use SysLog logs.

-Martin
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