They have admin permissions in queues which are in groups that they have rw access in. You can create your own group and queue in it, so that they can not access tickets of this queue even through the search. On Tue, Jan 12, 2010 at 12:30 AM, Gordon O'Brien < gordon.obrien@mediasquare.co.uk> wrote:
Hi As an IT director i occasionally get asked directly to work on tickets of a sensitive nature and would not want my support team to gain access to the content of the ticket. I guess i could use a specific queue for my private tickets and deny the helpdesk team access to the queue. At the moment my team have full admin rights so that they can add their own queues. This would mean they could grant themselves access to my private queue.
Any suggestions on a workaround?
Also, if i do remove their admin rights, would they be able to search my closed tickets or are closed tickets still locked to the members of the queue only?
Thanks Gordon
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