RE: [otrs] What are X-OTRS headers and how do I know if an accoun tis"Trust ed"?

Robert Kehl wrote:

On Tuesday, April 06, 2004 6:36 PM Tyler Hepworth wrote:

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What exactly is a "trusted" account? And what do the X-OTRS headers do if the account is trusted?

When polling from an untrusted account, the X-OTRS-headers are not scanned and used. You may f.e. specify a certain queue and other things. See: http://doc.otrs.org/1.2/en/html/receiving-email-filter-module. html and following.

Great link. Thank you. How do you decide if an account is trusted? What is the typical use of a trusted account vs non-trusted? Thanks, Tyler