Re: [otrs] What are "Locked Tickets" for?

Nils Breunese (Lemonbit) wrote:

Robin Bowes wrote:

...

Can anyone tell me what "Locked Tickets" are for? And in what circumstances a ticket becomes locked?

A locked ticket indicates an agent is working on that ticket. It is locked so other agents know it is being worked on.

How does it become "locked"? What does the agent have to do to cause the ticket to become locked? Cheers, R.