Daniel & Peter, thanks to your post(s), the missing temp dir issue is resolved. though still my Apache starts with this error: Use of uninitialized value in concatenation (.) or string at d:/otrs/Kernel/cpan-lib/CGI.pm line 35. also the problem of adding a user is still thr. though the error.log now displays following errors once i try to add new user. [Tue Jul 22 14:53:19 2003] nul: Use of uninitialized value in concatenation (.) or string at d:/otrs/Kernel/Output/HTML/Admin.pm line 840. [Tue Jul 22 14:53:50 2003] [error] connection failed at d:/otrs/Kernel/System/CheckItem.pm line 68 i chacked both the files and the relevent lines (which are causing errors) but couldn't make out much. below are the trouble maker lines: Admin.pm line 840: $PrefItem{'Option'} = "Ascii2Html(Text => $Param {$PrefKey}) .'">'; CheckItem.pm line 68: if (Email::Valid->address( -address => $Param{Address},.... Regards Imran Ali ================================================================ You'll need to set the LogModule::LogFile directive to point to a valid directory. Something like: $Self->{'LogModule::LogFile'} = 'D:/temp/otrs.log'; Or whatever location is applicable to your situation. (See Kernel/Config/Defaults.pm for where to find these options). Daniel