I noticed in OTRS that the priorities are as follows:

P1 – Very Low

P2 – Low

P3 – Normal

P4 – High

P5 – Very High

I have looked to see if I can modify these values or their order, but it appears that I cannot.  It would be really nice to be able to modify the priorities such that they are in reverse order (i.e., P1-Very High, P2-High, P3-Normal, P4-Low, P5-Very Low).

Thanks,

Steve Wilson

Preventsys, Inc